Semi Dedicated Teams at Prices you can afford

If you have multiple servers, or simply want your own server admins and you don't need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same tech's working for you everyday. We have a plan for just about any budget.

 

Proactive Server Management provides high quality transparent outsourced technical support services to web hosting companies around the world. If you are in need of professional, experienced, trustworthy staff to handle your support tickets, Proactive Server Management is here to help. We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.

Thinking about using outsourced support?

Try Us Out - Trial Ticket Plan only $19

 

 

Semi Dedicated Plans

  • 24x7x365 Support Coverage
  • Same team works every day
  • Unlimited Servers
  • Anonymous Helpdesk Support
  • Installation of basic 3rd Party Software/Scripts
  • Most Linix OS and related control panels covered
  • Customized Requirements
  • An exceptional value including Admin hours
  • And More - Just like having your own support team!!

SD Starter

  • 100 Tickets per month
  • L1 to L3 tickets handled (1-4 hour resolution)
  • 60 minute Response Time (average 15-30 minutes)
  • FREE 5 admin hours per month ($325 value)
  • Level 3 tickets included in admin hours
  • Admin tickets solved in 24 hours (average 2-6 hours)

$399 $249 pm - That's only $2.49 per ticket + FREE Admin Time   
If you're not happy in your first 7 days, we will refund your payment in full.

SD Basic

  • 200 Tickets per month
  • L1 to L3 tickets handled (1-4 hour resolution)
  • 60 minute Response Time (average 15-30 minutes)
  • FREE 10 admin hours per month ($600 value)
  • Level 3 tickets included in admin hours
  • Admin tickets solved in 24 hours (average 2-6 hours)

$699 $499 pm - That's only $2.49 per ticket + FREE Admin Time  
If you're not happy in your first 7 days, we will refund your payment in full.

SD Standard

  • 400 Tickets per month
  • L1 to L3 tickets handled (1-4 hour resolution)
  • 60 minute Response Time (average 15-30 minutes)
  • FREE 15 admin hours per month ($900 value)
  • Level 3 tickets included in admin hours
  • Admin tickets solved in 12 hours (average 2-6 hours)

$1299 $799 pm - That's only $2.00 per ticket + FREE Admin Time  
If you're not happy in your first 7 days, we will refund your payment in full.

SD Premium

  • 900 Tickets per month
  • L1 to L3 tickets handled (1-4 hour resolution)
  • 60 minute Response Time (average 15-30 minutes)
  • FREE 25 admin hours per month ($1375 value)
  • Level 3 tickets included in admin hours
  • Admin tickets solved in 8 hours (average 2-4 hours)

$2399 $1299 pm - That's only $1.44 per ticket + FREE Admin Time  
If you're not happy in your first 7 days, we will refund your payment in full.

SD Professional

  • Unlimited Tickets per month
  • L1 to L3 tickets handled (1-4 hour resolution)
  • 60 minute Response Time (average 15-30 minutes)
  • FREE unlimited admin hours per month ($$$ value)
  • Level 3 tickets included in admin hours
  • Admin tickets solved in 6 hours (average 2-3 hours)

$3999 $2499 pm - That's only pennies per ticket + FREE Admin Time  
If you're not happy in your first 7 days, we will refund your payment in full.

 



 

Need a Completely Dedicated Team? Contact Sales

Before You Sign-Up

As with all of our services it is required that you read the terms of service and the acceptable use policy before purchasing any services from us.

 

 


LiveZilla Live Help