Proactive Server Management - a Proaxxs Company
Semi Dedicated Teams at Prices you can afford
If you have multiple servers, or simply want your own server admins and you don't need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same tech's working for you everyday. We have a plan for just about any budget.
Proactive Server Management provides high quality transparent outsourced technical support services to web hosting companies around the world. If you are in need of professional, experienced, trustworthy staff to handle your support tickets, Proactive Server Management is here to help. We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.
7DAYSFREE"
Semi Dedicated Plans
- 24x7x365 Support Coverage
- Same team works every day
- Unlimited Servers
- Anonymous Helpdesk Support
- Installation of basic 3rd Party Software/Scripts
- Most Linix OS and related control panels covered
- Customized Requirements
- An exceptional value including Admin hours
- And More - Just like having your own support team!!
SD Starter
- 100 Tickets per month
- L1 and L2 tickets handled (1-4 hour resolution)
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
- 3 admin hours per month ($195 value)
- Level 3 tickets included in admin hours
- Admin tickets solved in 24 hours (average 2-6 hours)
pm - That's only $3.49 per ticket + Admin Time 
SD Basic
- 200 Tickets per month
- L1 and L2 tickets handled (1-4 hour resolution)
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
- 5 admin hours per month ($300 value)
- Level 3 tickets included in admin hours
- Admin tickets solved in 24 hours (average 2-6 hours)
pm - That's only $2.99 per ticket + Admin Time
SD Standard
- 400 Tickets per month
- L1 and L2 tickets handled (1-4 hour resolution)
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
- 12 admin hours per month ($660 value)
- Level 3 tickets included in admin hours
- Admin tickets solved in 12 hours (average 2-6 hours)
pm - That's only $2.75 per ticket + Admin Time
SD Premium
- 900 Tickets per month
- L1 and L2 tickets handled (1-4 hour resolution)
- 60 minute Response Time (average 15-30 minutes)
- Extended 3rd party software support
- 20 admin hours per month ($1000 value)
- Level 3 tickets included in admin hours
- Admin tickets solved in 8 hours (average 2-4 hours)
pm - That's only $2.50 per ticket + Admin Time
SD Professional
- 2000 Tickets per month
- L1 and L2 tickets handled (1-4 hour resolution)
- 60 minute Response Time (average 15-30 minutes)
- Complete 3rd party software support
- 30 admin hours per month ($1500 value)
- Level 3 tickets included in admin hours
- Admin tickets solved in 6 hours (average 2-3 hours)
pm - That's only $1.75 per ticket + Admin Time
Hourly Admin billed in 15 minute increments - accounts over allotted limit(s) may incur an overage fee for admin time and/or charged a per ticket surcharge @ $3 per ticket, billed in arrears - or you will need to upgrade to next plan. As a courtesy minor/occasional overages will not be counted.
Need a Completely Dedicated Team? Contact Sales
Before You Sign-Up
As with all of our services it is required that you read the terms of service and the acceptable use policy before purchasing any services from us.
*One Google Adwords Coupon per client only, subject to terms and conditions. may only be used for accounts in US or Canada
Why Choose Us?
- We've been in the IT/Service business since 1999
- We have a rich business history since 1982
- Our service is very affordable
- U.S. Based with highly experienced Technicians
- We have great work ethics and strive to satisfy our customers
- We have a top-notch support team guaranteed to provide solutions on your support concerns
- We focus on our expertise and we know we are good at what we do
- Support staff is available 24/7/365
- Management staff has over 45 years of combined management experience
- There are many more reasons to join us, but best of all, as our valued client, we are here to support you in any way possible, because "We can't be successful unless you are successful!"
"I was very nervous about signing up for a outsourced plan because I thought it was too cheap but went ahead and tried it out. I'm telling you it was the best decision I have ever made! Not only are all my server problems taken care of but all by customers are getting the best support ever. I have never seen a support ticket take more than 4 hours and most are taken care of in less than 2. This is amazing at the price I paid! I have now been a happy Proaxxs customer for 3 months. Thanks again for everything!"
L. Bradford