If you have multiple servers, or simply want your own server admins and you don't need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same techs working for you everyday. We have a plan for just about any budget - See our SD Plans

If some services are down, should I submit a ticket or do you handle this automatically?

If we are alerted that your server is down or some services are down, we will login to your server right away and fix it. Your server is monitored 24/7 via our monitoring system.

Is your management service proactive?

Our proactive server management is available on plans except our basic admin plan. Once we notice your server is overloading or if there is a problem with your server, we will login to your server and investigate it and fix it.

What's the difference in Reactive vs. Proactive?

With reactive server management, we completely manage your server, however you must "request" services to be performed. With proactive server management, we monitor and manage your server and when notified by our monitoring system of an issue we login to your server and fix it. This requires very little if any intervention by you.

Is it really true that I can send unlimited tickets?

Yes, as long as it's related to the server problem.

Do you support phone or msn chat?

No. Only helpdesk tickets. We think you will be impressed with the speed of our support team.

Are there any discounts if I have all my servers managed by you?

Yes, please contact sales.

If I change my root password, should I inform you?

Yes! This is very important so we can monitor your server carefully. We need the password to do monthly updates of your server and fix any errors quickly.

Do you do 3rd party software installs on my server?

With our complete admin and premium admin plans, we will do all 3rd party software installs you require. All other admin plans will be charged at hourly server administration rate.

Are there any hidden fees?

No.

Are my servers password and other server details treated securely?

Yes. We keep your password and other server details protected and only those responsible tech's have access to them.

If you do end user support, how do you set this up and would my customer know?

The best way to handle this is to set up a help desk or billing/support type system such as clientexec or whmcs. Then set up a staff account so our tech's can login to answer all your support tickets. You will need to set up mail forwarders to notify us when a ticket is opened. This is all done through your help desk so your customer would receive replies coming from you, with the signature you supply. Your customer would never be contacted directly through email.